*********** Homeloans Dept

Item: Standard Bank
Rating: 1
Author: Lisemelo L

On the 28th of June I sent an email to Phindile Maimetse requesting that the debit order date for my homeloan be changed from the 15th to the last day of the month. This did not happen. On the 4th of July I sent an email to Daylin Lewis again requesting that the debit order date be changed. This has still not happened and he hasn't even bothered to respond to my email. My email has been completely ignored. This is the most appalling customer service I have ever received from Standard Bank Homeloans!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Jul 2019, 13:31

Dear Lisemelo
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply10 Jul 2019, 13:31

Official

Dear Lisemelo
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

25 Jul 2019, 10:42

Dear Lisemelo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply25 Jul 2019, 10:42

Official