*********** Homeloans consultant

Good day, May name is Hazel, I have recently contacted your homeloans department on behalf of my mother and spoke to a lady by the name of Catherine Nkadimeng. Firstly she does not speak well, secondly she wants to speak at the same time when I am speaking , lastly she did not want to understand my query. She then asked that I bring my mother on the line as I am third party which I did. WWHilst she was conducting a security check , I was assisting my mother as she is unable to speak on the phone for long and the consultant blatantly threatened to release the call . She did not assist with the query, I understand there are security checks to be done however I did not appreciate her tone throughout the entire call. Kindly have someone competent contact my mother urgently in order to assist.