*********** home loans

<p>I have been a loyal client with Standard Bank since I was 16 years old (2000). I have a Prestige Banking account with standard bank, credit card and have already had 3 home loans with standard bank and this is the type of service I receive.</p> <p> </p> <p>We put in an offer in a new property and app**** for a bond at the four different bank institutions. I further confirm that 3 of the four banking institutions reject our bond application due to the fact that Standard Bank had not removed 2 other bond accounts off our name which was already sold and registered more than a year ago or even longer. As a result, thereof we were forced to only negotiate with standard bank who EVENTUALLY came back with a ridiculous offer of Prime PLUS 2.8%.</p> <p> </p> <p>After we ourselves tried to amend our ITC credit reports they still need confirmation from Standard Bank before they remove it and to date Standard Bank has done nothing their side in order to assist in removing these records.</p> <p> </p> <p>As result of Standard Bank’s failure to update or assist us in this matter, the Offer to Purchase was cancelled. We however already signed an offer to purchase for the sale of our property which is proceeding and we are now left homeless (with two nine month old babies and 2 year old).</p> <p> </p> <p>Due to Standard Bank’s negligence we are now forced to rent a property and pay someone else’s bond until Standard Bank eventually comes to the party.</p> <p> </p> <p>I lodged this complaint with Standard Bank and gave them a deadline of 13 May 2016, needless to say they failed to respond to my deadline. They sent me an automated response advising that that they would revert back to me by 24 May 2016. Again this deadline was not made.</p> <p> </p> <p>Only today once i AGAIN followed up with Standard Bank did they answer me and inform me that the bonds had eventually been removed off my name. Secondly that the interest rate provided namely prime plus 2.8% cannot be amended.</p> <p>My argument is that the damage has already been done, and removing the bonds now is too late. We have lost the house. Secondly, is there no consequences on credit providers for providing FALSE INFORMATIONATION TO CREDIT BUREAUS.</p> <p>THIS IS NOT A TRUE REFLECTIONC ON MY CREDIT PROFILE</p> <p>lastly, standard bank advises they cannot amend the interest rate, however i am siiting with an email with an amended interest rate PRIOR to my complaint. This leads me to believe that Standard Bank never actually properly investigated this matter ??????</p> <p> </p> <p>I will be taking this matter to the OMBUDSMAN!!!!!!</p> <p> </p>