*********** home loan call centre agent

Item: Standard Bank
Rating: 1
Author: Manisha M

I dealt with an agent, Jezal Laya, telephonically today. She emailed me banking details in order to make a payment into my home loan account. The details she provided me did not stipulate the beneficiary to use. I questioned this and received a curt (and incorrect) email response. I rep**** asking if the beneficiary was instead something else, and was simply ignored. Her customer service was non-existent and I find it shocking that banking details are provided which are NOT accurate nor complete.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

14 Apr 2019, 23:08

Hi Manisha

Thank you for posting a comment.

We will attend to your request as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply14 Apr 2019, 23:08

Official

Hi Manisha

Thank you for posting a comment.

We will attend to your request as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

23 Apr 2019, 13:59

Dear Manisha

Thank you once again for posting your comments.

I refer to my email correspondence and telephonic conversations and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply23 Apr 2019, 13:59

Official