*********** helpline

For several weeks, I have been having problems doing online immediate payments from my Consolidator Cheque Account to various beneficiaries, using both the conventional internet banking platform on my Laptop and the Banking App on my iPad. I have made multiple calls to the helpline. Each time, I am kept on hold for an extended period while the assistant attempts to find a solution, and every time I am fed a different nonsense explanation for the problem, but no solution. I will go in to my pathetically understaffed branch (Robertson, W. Cape) on Tuesday, 23 March. If they are unable to rectify the situation, I will change banks. (This after over 55 years with Standard!)