*********** FRUSTRATING Standard Bank

<p>I have been banking with SBSA for the past 16years. When FICA was implemented, I had taken my ID and proof of residence numerous times to SBSA at Woodbridge centre in Kempton Park. The *********** staff there didnot upload my documents on all those numerous times despite asking me to bring it to the branch everytime. I once again went to SBSA at Centurion Mall about 2years ago to open 2x Pure Save accounts and 2X Sum One accounts for my kids. I was once again asked for proof of residence and ID for FICA purposes to open the accounts, I provided the docs but once again SBSA INCOMPETANT staff didnot load the docs on the system. Today was the final straw...I called the BLUEBEAN call centre and was declined assistance because they have no proof of FICA documentation loaded for me. HOW MANY DAMN TIMES MUST I DRIVE TO SBSA WITH PROOF OF RESIDENCE AND ID TO THE BRANCHES FOR IT TO BE LOADED??? SBSA YOUR ACTIONS OFF YOUR INCOMPETANT ARE REALLY DISAPPOINTING LOYAL CUSTOMERS. Do your'll even listen to the frustrations of your customers? I had my Bluebean account for the past 15yrs or so aswell. I will now be closing this. The lady that assisted me at the call centre didnt even seem to care, her attitude was "if you not happy, take your business elsewhere" well that is what I will be doing! SBSA you too. YOUR SERVICE SUCKS BIG TIME!!!!</p>