*********** from homeloans to savings accouts

App**** for a transactional account on-line, yesterday, few hours later agent called me to finalise the application, i was happy thought it will be done, unfortunately she couldn't give the account number right away as the systems were down due to an upgrade, she promised to load all my details on the system as soon as they are up and running and will call me to give me the account number. fair enough i thought. I am still waiting for her call as I write this complaint. At 11.30 i decided to call to get things done, only to find that no account was loaded as requested, then transferred to credit cards? why? i have no idea as i have never mentioned credit card application with any of the consultants i spoke with. 3) Being transferred again back to general enquiries, the same department that transferred me to the wrong department and couldn't' resolve my query. After all the transferring and so on, my problem is still not resolved, the solution is, i must wait for the agent to call me,?? which i don't know if it will ever happen, if so when? or go to the branch. Why go to the branch after wasting 27 minutes online with the consultants who did not do what she was supposed to do?