RA
Raasheed A

1 reviews | Active since Aug 2020

02 Dec 2020, 22:11

*********** ***** Operations Department

Standard banks ***** operations department is completely ***********. They asked me to get an affidavit, opened an "investigation" that led to an email response saying that they do not have authorization to pursue the ********** activities.

When I responded to the email stating that they should have jurisdiction to persue the investigation and should also have the necessary resources to bring these cyber ********* to justice, they never responded. Knowing that I made valid points and that they were making excuses for their incompetence.

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Replies (3)
Standard Bank
Standard Bank's reply03 Dec 2020, 05:06
Official
Dear  Raasheed Abrahams

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Dec 2020, 11:54
Official
Hello Raasheed Abrahams

Thank you for bringing your concerns to our attention. 

An email was sent to you requesting further details.

Awaiting your response.

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply21 Dec 2020, 10:00
Official
Dear Raasheed Abrahams

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was dealt and resolved.

Kind regards 
Complaint Resolution Centre 
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