AR
Amanda R

1 reviews | Active since Aug 2024

13 Jan 2018, 09:41

*********** FOOLS

since approx 2 years (?) ago one could pay your std bank accounts like motor vehicle and homeloan at pick n pay with a facility called pay@ I HATE D/O so I asked if it could be moved to 6th & if would be extra costs. (I want to (as with other places pay my acc myself way in advance and then d/o wouldn't go off since system is supposed to pick up payment already made). answer was no, but one day saw it was moved to 10th and now I have to pay something like R200 pm extra for that (all of this without asking my opinion or permission). THEN even though I PAY MY ACC AT THE END OF PREVIOUS MONTH (ie 10 to 12/13 days EARLY - I STILL HAVE TO PAY THAT EXTRA AMOUNT!!) plus THE DEBIT ORDER A-L-S-O was going off as they told me it could not be stopped. this went on for ages and then I noticed I was charged R125 costs every month for sending back debit order. then one day I STRIPPED my ..... and contacted complaints and after they took a few days and investigated my acc and saw I was paying full amount 10-13 days in advance debit order was stopped but only SOME R125 extra costs were credited (like the last 3 months'- THE REST GOT ****** BY STD BY KEEPING IT WHICH MAKES THEM *******.) THAT'S NOW AFTER I HAVE BEEN TOLD FOR AGES A D/O CAN'T BE STOPPED. BUT now I still sit with the problem that from the 11th of every month I AM BEING HARRASSED 50 TIMES A DAY with calls and smsses (sometimes just after 07:00 like this morning and THIS ON A SATURDAY!) and I even had calls after 19:00 !!! *** do these ppl think - ARE YOU THE BANK GODS??? Yesterday when speaking to them when they phoned I told the assistant Standard bank should just ......off. she put the phone down and 10 min later I got a call from ITC (no doubt connected to std bank) Now this is a FRIENDLY warning you have 48 HOURS to correct what black marks you have against me on ITC or I will slap you with a defamation of character law suit so fast your H.O. will spin. also LEAVE ME THE **** ALONE - YOUR ACCOUNT IS BEING PAID 20 TO 13 DAYS EARLY E-V-E-R-Y MONTH AND SHOULD YOU NOT STOP HARRASSING ME I WILL SUE YOU FOR HARRASSMENT AS WELL!!! PETER who man's complaints dept is also an .... and it doesn't even help to speak to him (at a time I still tried to) as he ignores one anycase when he sees that std bank is in the wrong and there is no excuses for them. I ALSO PAY MY HOME LOAN IN EXACTLY THE SAME WAY AND N-E-V-E-R GETS HARRASSED AND ITS ALSO STD BANK. WHAT A GROSS ****-UP

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Replies (2)
Standard Bank
Standard Bank's reply15 Jan 2018, 08:37
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Jan 2018, 08:47
Official

Dear Amanda Reyneke

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me for the matter to be dealt with.

Kind regards

Clint Petersen

Complaint Resolution Centre

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