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pat D

1 reviews | Active since Jul 2022

07 Jul 2022, 13:46

*********** financial institution

Standard bank is *********** and they do not care,after my father's passing the money was paid in there suspense account to settle the overdraft as it had no credit life that was in July 2021 and proof was send to Shirley pillar (clueless) but to our surprise July 2022 the account has been transferred to their attorneys no contact whatsoever from standard bank. Tried sending email to their deceased department as always no response now we sitting with a default when standard bank has that money in their suspense account.

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Replies (4)
Standard Bank
Standard Bank's reply07 Jul 2022, 14:02
Official
Good day Pat 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply20 Jul 2022, 10:00
Official
Dear Patricia

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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pD
pat D's update21 Jul 2022, 09:01
Reviewer Update
Hi this is a feedback on the complaint that was send 07/07/2022
I am happy to say that the matter has been resolved efficiently, and I have received a confirmation email from standard bank that the cheque account has been closed.

Thank you.

Regards
Pat
Standard Bank
Standard Bank's reply21 Jul 2022, 10:56
Official
Good day Pat  

Thank you so much for your rating and your kind words. 

We have sent your compliment to the relevant department so they can celebrate their win. 

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards
Standard Bank Hello Peter Team
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