1 reviews | Active since Jul 2016
*********** Employee - Fourways Mall
I recently opened a new account with Standard Bank, including a credit card. I collected the cards on Saturday, the consultant at the Fourways Mall Branch confirmed that everything is in order on both cards. I test the credit card Saturday afternoon, and it is not active. I have to go back to the bank, this is then resolved. The consultant never uploaded my FICA documents even though they were supp****. Fast forward a day, I get a call as a reminder to transfer funds to the debit card, I do this, and want to make a payment with the card. Only to find this card is also not activated. After 20 minutes of holding, I am informed I am again required to go to the branch to lift a hold the branch was supposed to lift on Saturday. Why should I constantly need to go back due to the incompetence of an employee on Saturday.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for resolving the issue telephonically. Sarah who called me from the Clearwater branch is an absolute star, she was on Monday as well. She has restored my hope in your service.
Please trace the individual who assisted me on Saturday and address it with them.
Thank you for resolving the issue telephonically. Sarah who called me from the Clearwater branch is an absolute star, she was on Monday as well. She has restored my hope in your service.
Please trace the individual who assisted me on Saturday and address it with them.
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Sarah's day.
Kindest regards
Standard Bank Social Media Team
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We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Sarah's day.
Kindest regards
Standard Bank Social Media Team
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