*********** customer service, mediocre banking app ,horrific call centre!!

My card was blocked due to internet *****. I paid off my credit card in full and I tried on numerous occasions telephonically (since April 2017) to close the account. I just wanted to close the account and not sponsor Standard Bank with admin fees for an account I am not using. I was really appalled by the call centre's service. I received nothing but misinformation, poor service (I left my number with an understanding that I would be called back, no one called back) or even sent an email. Finally in July 2017 my account was closed.I closed my account and paid off my credit card in full last year. Today I received an email from debt collectors saying I owe Standard Bank credit card money. When I called the (pathetic) call centre apparently a UCount fee was debited in October 2017 from my account that was closed in July 2017!!! As a result the charges accumulated interest from the closed account. This is clearly an error on their part, I keep on getting transferred to different divisions in the call centre but no one can help!! I am currently out of the country for a few years so I cannot go to a branch. And it's really annoying and expensive to be making international calls to resolve issues that are due to no fault of my own.