WB
Wayne B
1 reviews | Active since Oct 2020
19 Oct 2020, 09:15
*********** call centre staff
Incompetence from Standard Bank.. Why do you ask contact details if you never assist or follow up? I'm phoning you guys constantly with no solutions to my request what so ever. I've sent my documents as you requested over a month ago, my application is either in progress, documents not received or my application was declined!!?? No I keep "failing" you authentication questions, you guys are just frustrating me more then anything else
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Oct 2020, 16:18Dear Wayne Bekker
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply19 Oct 2020, 16:18
Official
Dear Wayne Bekker
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
21 Oct 2020, 10:15Hello Wayne Bekker
Thank you for posting your comment.
As per our telephone conversation today 21 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for posting your comment.
As per our telephone conversation today 21 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply21 Oct 2020, 10:15
Official
Hello Wayne Bekker
Thank you for posting your comment.
As per our telephone conversation today 21 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 21 October 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***