*********** Call Centre agent

on the 19/08/2015 i called the standard bank home loans department to inquire about my bond cancellation. Just after the consultant did a security check she then placed me hold without even explaining why am i being placed on hold for more than 10 minutes and came back to tell me about an amount that is reflecting on 'her' system not really explaining how the amount came about. the agent was having other conversations on the sides as i could hear her laughing at the background and even asked if she was talking to some1 else which she said NO but then apologized for that. i then requested that she assists me in making a payment whiles i had her on the phone, YET AGAIN, SHE FLIPPED HER HEADSETS AND HAD CONVERSATIONS ON THE SIDE and came back to ask what i just said, i then requested to speak to her supervisor of which she told me they were in a meeting, i insisted on holding and i was frustrated with her behavior , i was kept holding for 20 minutes to have coming back to tell me that her manager is still in a meeting she will transfer me to a more tenure agent. i asked for her name and surname and still had the nerve to hang up on me.