AJ
Asemahle J
1 reviews | Active since Apr 2022
05 Dec 2022, 02:04
***********
I sent an email to the debt department in October regarding my home loan. I have called multiple times to follow-up but I'm sent from pillar to post each time, and told my case has been escalated to the manager who will call and I still haven't received any communication from them. This is very unprofessional and frustrating
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Dec 2022, 08:02Hi Asemahle
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply05 Dec 2022, 08:02
Official
Hi Asemahle
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
AJ
Asemahle J's updateReviewer Update
13 Dec 2022, 22:57On the 7th of December I got an email from a Tambuki *****ba asking for more details regarding my complaint yet I haven't received any further communication from you. The people from your home loan department STILL haven't given me any feedback and it's been almost 2 months since I approached them
AJ
Asemahle J's update13 Dec 2022, 22:57
Reviewer Update
On the 7th of December I got an email from a Tambuki *****ba asking for more details regarding my complaint yet I haven't received any further communication from you. The people from your home loan department STILL haven't given me any feedback and it's been almost 2 months since I approached them
Standard Bank's replyOfficial
14 Dec 2022, 08:32Hi Asemahle
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Dec 2022, 08:32
Official
Hi Asemahle
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***