CJ
Catherine J

1 reviews | Active since Jan 2015

01 Dec 2015, 14:21

*********** Banker

I really don't want to work with Louisa in my LIFE ever again. Since I opened an account with Standard bank she has been unable to assist me with anything - ZEROOOOOO. I have to follow up with her million times to get feedback. When I joined Standard bank I was told that they will do the debit order switching. Which was not done.... I am just ****ed off!!! On the 19th Oct I sent her the list of my debit orders to be switched, 4 November I made a follow up and she responded that she will check with switching dept, she will come back to me... 24 Nov I sent her email to find out if all has been switched because tomorrow it is a payday!!!! She told me she was offsick for 2 weeks she will come back to me...... Jesus knows when she will ****en come back to me...because even today I have not heard from her!!!! All I did was to call all my creditors to change the banking details... what an inconvenience shame on her!!! I need someone to call me so that I can send all the evidence that she is just not responding to anything that I would ask her for, I would suggest that the banker services are not there if we are going to get **** service like this.

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Replies (1)
Standard Bank
Standard Bank's reply02 Dec 2015, 09:34
Official
Hello Ngema123,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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