rR
roulex R
1 reviews | Active since Aug 2016
05 Nov 2018, 10:13
*********** bank personnel
I now had 3 instances where the bank created direct debits without my authorization. I had 2 instances where the bank has issued cards in my name without my authorization. In all instances the bank told me it is my problem and it took weeks to resolve. The last one is not resolved and bank personnel phone 4-5 times a week, informing me that my card id overdue. The managers have been informed through personal visits to the bank, without success. What a lot of *********** people and everyone just passes the buck. Had a phone call this morning again. 0 service.
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Replies (2)
Standard Bank's replyOfficial
05 Nov 2018, 13:40Dear Johan le Roux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply05 Nov 2018, 13:40
Official
Dear Johan le Roux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
rR
roulex R's updateReviewer Update
06 Nov 2018, 15:43I just had a call from your corporate card division, demanding that I pay my outstanding garage card. I spoke to Thobelo (previously spoken to him). He previously promised to sort this out. I have no garage card. If there is one, then the bank issued this without my signature. If this is not sorted by end of November 2018, I am changing banks, for sure. The worst internal service I experienced, ever.
rR
roulex R's update06 Nov 2018, 15:43
Reviewer Update
I just had a call from your corporate card division, demanding that I pay my outstanding garage card. I spoke to Thobelo (previously spoken to him). He previously promised to sort this out. I have no garage card. If there is one, then the bank issued this without my signature. If this is not sorted by end of November 2018, I am changing banks, for sure. The worst internal service I experienced, ever.