*********** BANK EVER!!!

<p>Last month I called in to arrange for my Loan to be settled and was given a settlement amount of R1465.38 that went off my account (25/10/2016) as arranged than on the 30th an extra amount of 420.35 went off so I called in to query that and was advised that I will only get my R420.00 retuned in 7 days and that was last week Thursday (10/10/2016) so on Friday I called in again to only find out that the lady who I spoke to (Nomsa Nyamela) didn’t log a call for my 420.00 return and was advised to wait another 7 days… what I fail to understand is when I made the call the 1st time I waited the 7 days and now I need to wait again just because your people didn’t do their job in logging a call... TODAY IS THE 23RD DAY AND I STILL DONT HAVE MY MONEY BACK WHEN I PHONED ON THE 23.11.2016 I WAS TOLD TO WAIT ANOTHER DAY OR TWO DUE TO THEIR MANAGERS BEING OFF FROM THE 1ST OF NOVERMBER TILL TODAY 23.11.2016 I MADE 12 CALLS TO THE BANK ALSO VISITED THE CALTON BRANCH AND STILL NO HELP WHAT THEY DO NOW WHEN I CALL IS TO CUT MY CALL OFF</p>