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Ian N

1 reviews | Active since Nov 2012

07 Feb 2023, 10:54

*********** bank branch

I wrote a review on Friday and I have still not got a response from Standard Bank. Please advise what your turn around times are and if infact you are actually attending to my query.

Ian Nankin ***

0
Replies (15)
Standard Bank
Standard Bank's reply07 Feb 2023, 10:57
Official
Hi Ian

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 



IN
Ian N's update07 Feb 2023, 11:03
Reviewer Update
Thanks for your reply I would just like to know by what time and date I will get a reply so I know not to follow up unless I have not heard fromm you by that date
Standard Bank
Standard Bank's reply07 Feb 2023, 11:14
Official
Hi Ian
 
Thank you for getting back to us. We will follow up and get back to you.

Kindest regards, Standard Bank Hello Peter Team*** 
IN
Ian N's update07 Feb 2023, 11:28
Reviewer Update
Why do you not answer my simple question I just need to know when you will get back to me will it be within 1 hour, 1 day, 1 week, 1 month or more than1 month. I need this information because I will then be able to follow up if you do not keep to your stated timeline.
Standard Bank
Standard Bank's reply07 Feb 2023, 11:34
Official
Hi Ian

Thank you for getting back to us. Our team will get back to you before the day ends.

Kindest regards, Standard Bank Hello Peter Team*** 
IN
Ian N's update07 Feb 2023, 18:15
Reviewer Update
Nobody got back to me by 6 o'clock please advise when somebody will attend to my query
Standard Bank
Standard Bank's reply08 Feb 2023, 07:35
Official
Good Day Ian

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
IN
Ian N's update08 Feb 2023, 07:57
Reviewer Update
This reply seems to be a copy and paste exercise, which is just not good enough. Yesterday I was told by 2 different sources that you would get back to me before close of business. Nobody got back to me and I am now beginning to suspect *****. Please advise when somebody from Standard Bank will reply to my query.
Standard Bank
Standard Bank's reply08 Feb 2023, 08:05
Official
Good Day Ian

We do apologise for the delayed feedback.

Our consultants will revert to you.

Warm Regards 
Standard Bank Hello Peter Team
***
IN
Ian N's update08 Feb 2023, 10:36
Reviewer Update
Nobody is ever going to contact me from Standard Bank so please just forget about this you haven't even the decency to read what I wrote.
Standard Bank
Standard Bank's reply08 Feb 2023, 12:33
Official
Hi Ian

We do apologise for the delayed feedback.  The banker has contacted our team to assist further.

Warm Regards 
Standard Bank Hello Peter Team
***
IN
Ian N's update08 Feb 2023, 13:29
Reviewer Update
Well I have no expectations of ever getting a call from Standard Bank and I have let it go. You really need not call me.
Standard Bank
Standard Bank's reply08 Feb 2023, 13:36
Official
Hello Ian

We recognize that you are frustrated with the time it is taking to hear back on this issue. Rest assured that as soon as we have it, our staff will give you an update.

Regards 
Standard Bank Hello Peter Team
***
IN
Ian N's update08 Feb 2023, 14:15
Reviewer Update
As I said please don't even bother I have let it go and so should you.
Standard Bank
Standard Bank's reply08 Feb 2023, 15:59
Official
Good day Ian

We sincerely apologize for the delay.

We will request our team to revert to you.

Have a great day.

Thank you

Regards 
Standard Bank Hello Peter Team
***