RS
Robynne S

1 reviews | Active since Jan 2015

27 Mar 2020, 00:02

*********** bank and staff

So I’m trying to change Prestige Bankers. My current one is Emile Henn (Stellenbosch branch), I’ve had three problems with him already over the past few months. I pay for this service so I expect efficiency.

I have emailed the complaints department, no response. Corrine Steph**** from the Stellenbosch branch told me that the branch manager would get back to me on Monday 23rd March and I’m still waiting to hear from them.

This is completely unacceptable. Such *********** staff. Seems all your staff are ***********. Are they trained? Or are they just pure lazy?

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Replies (2)
Standard Bank
Standard Bank's reply27 Mar 2020, 08:08
Official
Dear Robynne
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 Apr 2020, 13:15
Official
Dear Robynne 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.

Kind regards

Clint Petersen
Complaint Resolution Centre
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