*********** Bank

I am appaled at the service received from Standard Bank. I have been a loyal client since I first started working (Approximately 8 years now), and I can guarantee that the last few years have been horrible.

I had taken a credit card in 2015, the consultant assured me that my debit order will go off on the last day of the month. However this was not the case, being young, I seldomly checked the online banking correctly and proceeded to make payments etc. I recently noticed that regardless of the amount I pay, the figure doesn't seem to decrease. Upon accessing the internet banking I noticed that the debit order is set for the 20th??? This has been the case for the last 3-4 Years and I have been ****** by the bank.

I went in to the closest branch about two weeks ago only to be told they can't help, it needs to be done via the call centre card division. I obliged and contacted them, I was telephonically assured that the debit order has now been set for the last day of the month and all payments will be charged on this date.

I later proceeded to E-mail standardbank enquiries with regards to the Finance charges on my account which differ from each. I was informed by Amanda what these are for and assured that payment will only be required on the last day of the month and an amount of R500 needs to be paid to ensure that I am up to date with payments. I queried the reason behind why the contract was not upheld by Standardbank which stipulated that payment will be made on the last day of the month (This is ******* and a breach of contract on the part of standard bank for this), Amanda never rep**** again. Is this due to incompetence on your staff or is it the fear of taking ownership for responses?

Lo and behold, to my surprise, I log onto the banking and see that finance charges went off early once again and the figure dropped regardless of me making payment to be up to date. The online banking still reflects payment is due on the 23/03/2018 which is rather bothering as I have raised this numerously and was assured by your colleagues that all is well.

I have lost faith in this brand, yes, losing one customer as myself will not create a dent in your massive bank. However it's sad to know how many other people are being disregarded like myself whilst the bank sqaunders from millions of average citizens.

My loyality meant nothing to the bank, I recently purchased a home and standard bank was unable to match the competitive rate provided by FNB.

It's time standard bank gets a wake up, at this rate, many others will migrate to a more effective and competitively beneficial provider.