1 reviews | Active since Jan 2013
*********** Bank
Hi All,<br> <br> Let me start with saying how disappointed I am in Standard bank.<br> I have had my account since the age of 18.<br> <br> Initially Standard bank was top-notch.<br> <br> Standard Bank offered me a Gold Credit card and we arranged a specific debit date.<br> Standard Bank offered me internet banking and it was a pleasure at first.<br> <br> Standard Bank decided to change my debit date for my credit card, without my consent.<br> They then called me on numerous occasions as they were debiting on the day before I get paid.<br> As an average SA citizen, we try to ensure that we have money on the date that we agree for the debit.<br> Standard bank decided that they going to debit me 3 months on the wrong date and threatened me to pay the outstanding lump some or I will have a bad credit record.<br> I refuse to pay the amount, as it was their error.<br> <br> When I try to add a beneficiary online, using Standard Bank Internet Banking however they keep saying that I must wait for the one time pin.<br> I then try several times, as I did not receive the OTP.<br> Up until now, I have still not been able to add the beneficiary.<br> <br> I am now forced to go to a branch to sort on this mess.<br> <br> YOU ARE AN INCONVENIENCE!!!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
