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It has been 9 months with multiple phone calls to Standard bank from the UK each time waiting on calls for over an hour to resolve my issue with no luck. All I require is proof of banking details so that I can submit that to SARS, however they won't post it to SA address nor will they add my email address unless I come into a branch. I am promiced calls back from the New Germany branch my original account was opened but noone ever calls me back. Trying to lodge a complaint, website says you first have to lodge a complaint in branch, I cannot go into a branch