*********** and unprofessional staff

How is it even possible that an organisation like Standard Bank have such ***********/unprofessional staff? As a Prestige customer I would expect a little more if it’s not to much to ask? We’ve been with Standard Bank for almost 30 years, and for the first time ever Busi from the Prestige Helpdesk refused to assist me via email or telephonically in order to have a debit order stopped and reversed on my husbands account. I have full signing powers on his account, with a card linked and a mandate to operate via email/phone instructions. Or would you rather we part ways with the financial institution?