*********** and unprofessional

I have been paying for my bluebin credit card through my debt counsellor as per the agreement of the court order. We were under the impression that we have settled the account until Standard Bank said I still owe money. This was in February 2016. After a string of emails between me, and Standard Bank, They finally confirmed in September 2016 that they have been overcharging me on interest and they will reverse the overcharged amount and give me the updated balance. I waited and waited for them to get back to me and every time I call the consultant will say that they will get back to me. Finally on 19/07/2017 they sent an email that they are confirming that my account was credited with R 4532.00 on 18/07/2017 and I only needed to pay R404.19. When I call to confirm banking details I was told that the account was handed over to the attorneys on the very same day that I received an email confirmed the reversal of the money. The attorneys on the other hand don’t know that anything about the money that was credited on my account and claim I still owe more than R5000. I have been trying to sort this out with Standard Bank for weeks now. And still nobody has been able to assist me. If my account was credited with R 4532 and I paid R409.19 (paid through the attorneys) then why is this matter still dragging? And Why on earth will you handover my account to the attorneys a day after you have credited it and on the very same day you update me on the status of the account.. it doesn’t make sense at all