*********** And Poor Customer Service

On 2018-12-19 I went to Standard Bank Megacity Umlazi to submit our stokvel completed internet transfer form , the form was completed as explained by the other consultant when I came to do a withdrawal notice on 2018-11-23 (Members details; signatures were there and an amount correctly filled) . The other consultant informed me that I need to rectify that figure (amount) we wrote as it was excluding transaction fee, and in order to do that I must go back again and get the other three member signatures since it cannot be rectified. I asked him if we can be able to rectify those digits with him because other members are already in vacation/holidays with their families and I can't get hold of them(with their signatures) and they are expecting their money as promised! We then rectified those digits with him, he said he don't promise that we will get our funds as it may be rejected by the person who's dealing with transfers since it was rectified. I was very frustrated and disappointed to hear that because if we don't get our money it will be their consultants faults (they gave us different instructions /versions). Even last year we had a problem with the said Standard Bank, we were told that our contract was lost, we had to wait close to three hours. They have *********** staff, if we don't get our funds I'll ensure that i close our account and with other banks, maybe they'll treat us with courtesy!