*********** ,and passing the buck

After my last letter on Hello Peter, I got a call the next day telling me how sorry Standard Bank were about the 8 months delay in sorting out my change of address,i was promised it would be personally sorted out by the manager of Private banking in Bedfordview branch.<br> I have just received my statements today and they have the wrong address on again.!!!!!!<br> One statement doesn't even have an address on at all.!!!!<br> I am absolutely sick and tired of mail after mail,phone call after phone call, promises that just get passed down the line, and never resolved, what are the mangers at Standard bank doing?<br> They are quick to charge you for been a Private Banker, but not to resolve an issue that has dragged on for 10 months.<br> Who can I speak to, who can sort this out?<br> No one in Bedfordview .<br> I am taking this higher and if I can speak to the chairman of Standard Bank I will tell him what a disgrace Private baking is giving their customers!!!<br> Unhappy and highly frustrated customer.<br>