MD
Margaret D
1 reviews | Active since Nov 2019
07 Nov 2019, 13:25
*********** and not helpful
I moved to England so no longer needed my standard bank card. I sent an email to close it & paid the settlement balance they gave me. They then took more money from my account and didn't close it. I don't owe any more money. When I sent another email to them they asked for my details again, which they already have in the email trail. They just don't want to help and ***** your money. I just my account closed so that I don't have to deal with those idiots anymore.
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Replies (2)
Standard Bank's replyOfficial
07 Nov 2019, 14:17Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply07 Nov 2019, 14:17
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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MD
Margaret D's updateReviewer Update
07 Nov 2019, 15:06Your reply is very unhelpful. It has not provided any resolution, so you should not call yourself a resolution center. Your reply is automated and shows how not committed you are to providing real customer service.
MD
Margaret D's update07 Nov 2019, 15:06
Reviewer Update
Your reply is very unhelpful. It has not provided any resolution, so you should not call yourself a resolution center. Your reply is automated and shows how not committed you are to providing real customer service.