*********** and ******** representative of Standard Bank

I sold property in April 2021. When I asked for cancellation figures from Standard Bank, it was found that the title deeds were LOST by them and we had to apply for duplicate title deeds. We went through all the required red tape of advertising and everything else in order to get a regulation 68(2) consent from Standard Bank. A certain Sue-Ellen Edwards at Standard bank email *** promised the documents on 20 May 2021 at 08:48PM, apologizing for the delay. It is 7 June 2021 today and NO DOCUMENTS received. We sent telephone messages on 3 June at 08:08 and on 7 June at 11:53, followed by an email at 11:56. There is NO reply on my queries. I am HIGHLY ANNOYED that the title deeds were lost by the bank in the first place. Now I can't get the documents needed from them to submit the registration. The whole transaction is delayed due to their ignorance and incompetence.