NM
Nthabiseng M
1 reviews | Active since Jun 2020
23 Jun 2020, 21:36
*********** and heartless staff
Bank introduced COVID-19 relief to its affected client. Then I jumped to the opportunity on the 23 April as this was really going to assist me and my family, as I'm on salary cut and my husband is layed off until their industry opens under Level 1 lockdown restrictions. As the only person bringing in income I had some really tough decisions to make. To find myself being treated less of a human by and Individual named Mzwakhe Dlamini from the debt care centre. This is really heart breaking as this person thinks this is a joke or I don't have anything to do with my time. But hey this bank is about to loose their long loyal client to an *********** employee.
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
24 Jun 2020, 15:57Dear Nthabiseng Mokhele
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply24 Jun 2020, 15:57
Official
Dear Nthabiseng Mokhele
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
