*********** and dysfunctional personal with (what’s your next – find a bank that is serious about doing business)

*********** and dysfunctional personal with (what’s your next – find a bank that is serious about doing business) Phoned for assistance on home loan. Person spoken to took my e –mail address and mentioned that he is attaching the documents to the mail as we speak. Phoned the following day due to not receiving the mail just to here from a so called consultant that there is no such form and applications are only done over the phone. In the same instance he refers me to the email address of standard Bank but cannot indicate to me where on this site to proceed with my query. Then no reference number can be given but I can refer to the conversation (to who knows who) by quoting his name “Lazarus”. Would he now be the only person in Standard Bank that goes by this name I wonder.. Lazarus was also unwilling to let me speak to another consultant. What bad bedside manner is this? Am I doing business with him or standarbank or don’t clients have a choice in service delivery. Pathetic seems I have to beg them to make money out of me.