1 reviews | Active since Jul 2018
*********** and Disrespectful
Good day
I am writting this review with a heavy heart as a result of the incompetency and useless some of your stuff members are.
In May I came to your Kempton Park Branch for a Card Replacement a lady by the name of Mokgadi informed me that my account has an Exemption and I need to provide proof of residence and my ID. Which I went to Capitec to access.
She was being assisted by a lady reffered to as Granny/Magogo both of them were taking my papers up and down asking me to move from one desk to the other. However yesterday July I went to Standard Bank assisted by Leandre Lion who told me she cannot assist me with Cellphone banking or reset my ATM pin as my account has not been FICA'd. I am annoyed as I cannot be providing these documents to your branches everytime I need assistance with my account.
Dear Pollen Veeh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Pollen Veeh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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