*********** and cruel business decision making

<p>I'm writing on behalf of my sister. On 9 May 2016 she was hospitalised and diagnosed with SLE (Systematic Lupus Erythematosus). She remained in a critical condition for 4 months. The disease affected her brain and she was regarded as being unable to handle her financial responsibilities.</p> <p>As a result she lost her job whilst in hospital(was fired). She has not earned a salary and her bank is aware because of the debit orders that are unpaid. In September she got discharged and was available to go to the bank to try sort her finances. The bank utilised her savings money to pay for bank charges and services (R6000).</p> <p>We reqeusted the bank to close the account which they refused, now the account has a credit of R4000 from charges which she has to pay. I dont understand how the bank can benefit from a disabled person even after explaining her situation twice. We were informed to pay the charges before the account is closed, and further told that thsi account will continue to accumulate charges as long as it is open. What do we then do? She's suppose to get state pension (SASSA) which the bank will take to pay bank charges.</p> <p>She has been a loyal customer for Standard Bank but when she's in desperate need they cant assist her</p>