nM
nadia M

1 reviews | Active since Jun 2015

03 Jun 2015, 18:04

***********

My daughter is in the USA and for some reason there is no EAP limit on her account. After several secure messages to put this limit in place, the *********** staff is telling her that she needs to go to her branch<br> to reinstate her EAP LImit, even after she has told them a hundred times that she is in the USA. I just personally called them myself and had been put on hold for ever, just to speak to another *********** person.<br> My daughter has not asked for a loan, but just to access her own money. How BIZZAAARRREEE. CAN YOU ASSIST!!!

0
Replies (1)
Standard Bank
Standard Bank's reply04 Jun 2015, 09:50
Official
Hello nad0456,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***