nM
nadia M
1 reviews | Active since Jun 2015
03 Jun 2015, 18:04
***********
My daughter is in the USA and for some reason there is no EAP limit on her account. After several secure messages to put this limit in place, the *********** staff is telling her that she needs to go to her branch<br> to reinstate her EAP LImit, even after she has told them a hundred times that she is in the USA. I just personally called them myself and had been put on hold for ever, just to speak to another *********** person.<br> My daughter has not asked for a loan, but just to access her own money. How BIZZAAARRREEE. CAN YOU ASSIST!!!
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Replies (1)Standard Bank's replyOfficial
04 Jun 2015, 09:50Hello nad0456,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply04 Jun 2015, 09:50
Official
Hello nad0456,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
