1 reviews | Active since Sept 2016
***********!!!!!
I requested a prescription letter for a SBSA CREDIT CARD ACCOUNT that has prescribed.
The request was logged on 05/11/2018 with said turn around 08/11/2018.
I followed up 09/11/2018 and was informed that the case hasn't been dealt with yet.
This account was also included in a debt review application but this was suspended and all creditors was notified.
Date of Debt review application: 21/02/2014. Date of Debt review withdrawal: 01/07/2015.
Date of last payment: 29/08/2013 Date of last communication: 24/02/2015. (Lawyers)
Regardless of the debt review order, I still had lawyers contacting me on behalf of SBSA prior to the withdrawal/suspention.
According to NCR & the Banking ombudsman this account prescribed regardless of which above mentioned date is taken into consideration.
No matter who you call or where you follow up, nobody is able or willing to assist as soon as prescription is mentioned!!!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Best regards,