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<p>On Sunday 04/09/2016 I requested, via Wechat platform, which branches around Cape Town is open. I was advised that in Claremont & Tokai there are branches open. I asked for the address in Claremont, but the agent couldn't assist & advised I call customer care at 09:30.</p> <p> </p> <p>When I called at about 09:45 (at which time I was already in Claremont) I was advised that this branch is actually closed & advised to go to Blue water Mall in Tokai which there is a branch that closes at 13:00, which I did. On arrival this branch was closed!</p> <p> </p> <p>Now I called Customer care again & they advised according to their records, the branch is open until 13:00.</p> <p>Now I have driven up & down like a fool because Standard Bank staff have no idea what their business hours are. At 10:25 Motlapele at the call centre advised that their system is down and that she cannot call the other branches that the system says is suppose to be open to ensure thay are actually open before I go there.</p> <p> </p> <p>She advise that she will call me back at 10:30, which she did & told me that she is still trying to get hold of a branch. That was the last I heard from her....</p> <p> </p> <p>Now my whole Sunday morning was spent driving up and down like a fool because of Standard Bank's *********** staff.</p> <p> </p> <p>I request that I be reimbursed for the wasted fuel as Standard Bank employees sent me from pillar to post & don't have the common decency to contact me back to inform me that there is no branch open or whatever the outcome is.</p> <p> </p> <p>Pathetic service!</p>