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My App has stopped working and is telling me contact customer service as there may be a security issue. I contact the number given to me ********** 050 and the agent tells me he cannot see anything wrong with my account and will put me through with a division that can assist (online banking) - ********** 000. After being transferred there and explaining my situation, the agent tells me I am through to the wrong place and will put me through to the correct one, at which point I told her I was JUST transferred here. She then told me she would put me on hold while she spoke to them. 1 minute later i found myself listening to voice prompt and through to general customer care - a lady answers - i ask (actually demand) to be put through to a manager who can assist - 18 minutes later I am still hanging on. Standard bank, how do you see this service as acceptable!?!?!?!?!