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I closed both my cheque and credit card accounts with standard bank months ago. I physically went into a branch and ha one of the ladies assist me in closing the account, this including asking for and settling the outsanding amount on the credit card. She confirmed that the process was done.

Last week, however, I received a mail suggesting I have not my banking fees for my credit card. How can I be paying banking fees for an account that should be closed.

I tried calling the contact center but was put on hold for more than 10 minutes and received no assistance.

Not good enough.