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Another standard reply,

Good day Olga Cotty

Thank you for bringing this to our attention, and your web posting - my sincere condolences on the loss of your dad.

Please accept my sincere apologies for the inconvenience, frustration this may have caused you and for any discourtesy in your dealings with you. Please be advised that I am currently looking into the matter, kindly provide me with your fathers ID number to investigate with the team what transpired. Thanking you.

And still I have not received what I asked for and to date I have requested the same information four times.

Standard Trust is *********** ************* to handle any businesses