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On the 4th of March 2016 I went to the Cresta branch to change my payment option on my newly opened Access account. I signed a form and the consultant said that the change was done. On the 31st of March I was charged bank fees of R88.00 Instead of the R4.99 I signed for. I called the Call Centre (did not get the consultants name) Who said that she could see that a note was added that I wanted the prepaid option of R4.99, but that it was not done and that I needed to go back to the branch to have it done. I told the consultant that I will not go back to the branch due to an *********** staff member that did not do their job.<br> I asked to speak to the manager I was placed on hold for a long while then told that the manager is busy with another consultant. I requested that the manager calls me back and was told that the manager cannot call me back. The consultant then said \wait here she is\" and placed me on hold for another 10 mins. I was then transferred to a ringing phone that was later cut. I spent 38 mins on the phone most of which was just holding on.Can someone please contact me to fix the payment option on my account?<br> "