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To whom it may concern <br> <br> I went to standard bank on the 12 September 2015 , to do a reversal and was told since it's been 40 days since the debit order was done it will take two months to be reversed . I have been calling Standard bank to follow up on the query , i was told that it will done by the 16 November , this was confirmed yesterday when i called yesterday and today i spoke to a lady named Amanda and she told me that the form i completed was never emailed to the relevant department .<br> <br> I have been banking with Standard Bank forever and never have i experience such *********** behavior . So tell me what must happen now , when people at the branch fail to do their job . <br> <br> Clearly we cant trust them to do a simple thing as scanning documentation yet a reference number was given to me .<br> <br> Emails were sent to her to sent the dispute form and she ignored it , so what does she do there ??? is she some sort of decoration there posing so nothing ??<br> <br> I wasted my petrol and time waiting in the queue for two days served by the same *********** person and she did nothing for me .<br> <br> So must i do frame that reference number ???