IC
Isabella C
1 reviews | Active since Jun 2020
24 Jul 2020, 12:53
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This is the worst bank ever. I requested that my cards must be sent to a branch closer to my house only to find out it was never requested and then I find out my cheque card was never ordered but they issued me with a new debit card when the atm swolled my card four months ago. Since then I have paid cheque card fees for a card that I am not benefiting from. Then they want to tell me it will take three weeks for my internet banking and mobile app to be restored.. How *********** can one place be?? I have had it with Standard Bank!
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
24 Jul 2020, 16:04Dear Isabella
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jul 2020, 16:04
Official
Dear Isabella
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
29 Jul 2020, 09:43Dear Isabella
We sent you emails requesting further details, however we received no response from you.
This matter has now been closed.
Kind regards
We sent you emails requesting further details, however we received no response from you.
This matter has now been closed.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Jul 2020, 09:43
Official
Dear Isabella
We sent you emails requesting further details, however we received no response from you.
This matter has now been closed.
Kind regards
We sent you emails requesting further details, however we received no response from you.
This matter has now been closed.
Kind regards
Complaint Resolution Centre
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