Incompetend!!!

I had an incident at one of Standard Bank's ATM on the 6th of Feb. My card was retained by the ATM and funds were withdrawn out of my account. I immediately stopped the card whilst at the ATM.I then visited the Standard Bank branch in Randfontein, and was put through to the ***** department. I was then told by the consultant Palesa that my claim would take up to 7 working days, after I explained my story. Well.. For starters I never received any correspondences from them till to date!! I decided to contact the ***** line myself. Spoke to some useless *********** fool who sounded like he had some verbal diarrhea due to the pace he was speaking on the phone, couldn't even get his name!!! He then decides to put me on hold for up to 20 minutes!!! I then decided to keep my cool and just dropped the call, and dialed the same line again. And spoke to a gentleman Wayne who advised me that my claim was \declined"as I was \""negligent\"" because I didn't stop the card immediately.. Like hello Standard bank!!! I was still waiting for the screen to process my request like durh Doofes!!!I was then told that it wasn't *****"