AM
Abram M

1 reviews | Active since Aug 2015

26 Nov 2015, 09:21

Incompetency of call centre agents to fix my debit

I'll like to express my disgust and serious disappointment on the service offered to me as a customer by Standard bank Revolving loan Centre. Since November last year to now, i have been struggling with the idiots at the call centre to change my debit order date as i moved jobs. For months i have been debited on a wrong date, had my loan not paid, and paying for returned debits because someone is sitting in the call centre and not doing their job. they are so quick to call me for the unpaid loan but they can't move my debit order dates from the 20th to the 25th as i no longer get paid on the 20th. <br> <br> Everytime they call me to collect because the debit didn't go through, i tell them to stop debiting my account on a wrong date and i'm promised that it'll never happen. But month in month out, i get to pay for the returned debits because my dates are not changed. Not to mention messing up my crdit profile. I'm even considering moving my business some where else. <br> <br> I feel they don't care of me as a client but just for their collection on my account. I have closed all other investment accounts with them, the next will be taking my business to someone who will take me seriously.

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Replies (1)
Standard Bank
Standard Bank's reply26 Nov 2015, 14:41
Official
Hello Amedupe,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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