INCOMPETENCY , LAZY CUNSULTANTS -TIME WASTERS

I am very disgusted by the service I received from standard bank today from customer care line to walk in branch .<br> <br> I phoned STD Bank customer care line today at 12:37 to enquire about correct documentation to change a surname .<br> <br> The consultant informed me to bring the ID copy - I still INSISTED if that's the only document required and I was told yes .<br> <br> I even suggested to bring my proof of address for in case .<br> <br> Got even worse at the bank -I went to enquiries and I was informed that I should speak to the help desk in order to see a consultant .<br> <br> At help desk - the guy told me my query can be resolved at enquiries - I then informed him that I have already went there .<br> <br> My name was put on paper and was advised to wait .<br> <br> After 2 hours of waiting I decided to do a follow up . The lady organised someone to assist.<br> <br> <br> What a nightmare when the consultant asked me for a marriage certificate, that I did not have at my disposal .<br> <br> I mean I called the help line to avoid disappointment , I waited for 2 hours for nothing .<br> <br> My time got so wasted due to lazy and *********** people in your organisation .