INCOMPETENCY IN PRESTIGE ACCOUNT

I am a prestige account holder with this bank for more than 5 years. On the 28 OCT 21 I Sent a request for a term loan and the banker who assisted me was John Seshibe. On the 29 October 21 I received an automated response he as out of office and I was assisted by another consultant Prudence she requested I sent documentation which I did and after a while she called and told me requires letters for motivation I paid debts I had. I did sent documentation after 2 days I had sent follow up letters as to what the outcome is she never responded but read the email. On the 3rd as I was in a branch I did a request for increasing my overdraft branches cannot access this type of account and the sent again an email to Prudent and her team leader still no response. I called and checked with who I thought was my banker Khotso he said he was going to investigate and respond but to date no response. This is the worst service you can ever ask for with so much *********** staff with an account with limitations but a prestige account. Today 08 Nov. 21 I receive an email introducing another consultant as my banker and I checked with the so called new banker and she is still going to check with John who never responded to my email so how prestige is this account sadly my salary is paid monthly in this account but incompetency of the staff is just too much and unacceptable.