Incompetency at it's best!

After my first post I got a response from standard bank saying that someone would call me and still no-one has. below was the post: I wish there was a zero then I could have rated Standard bank ***** department a zero! I reported a ********** transaction and it's been a week and no-one has phoned from the bank to explain to me what is going on with my query. Each time I phone it's always a different story.