Incompetency and poor service delivery

Incompetency and poor service delivery<br> <br> Despite the need to provide quality service with on time delivery, Standard Bank has once again provided below par service 2 years running.<br> The bank had to be prompted on several occasions to remedy the cause over a 7 week period for a student loan application. The bank failed dismally to remedy the situation and I personally escalated the lack of service to regional level in Gauteng. To date, the bank has yet to prove that service do exist in their industry. <br> The questions remains: If it was you, what levels would you go to acquire reasonable service levels? And, why should we adopt extreme measures to gain the service we generally pay for? A customer should not be exposed to poor levels of service irrespective their status with the bank.<br> Just another disappointed Standard Bank account holder (20 years)<br>