incompetency and bad attitude

I had an edgars credit card which later was changed to bluebean . I was paying regularly until I lost my job but I tried maintain my payments until this year I skipped because I was St did not have the finance. After explaining my situation I was issued a summons to pay outstanding in full I begged and pleaded with their attorneys Norton lambrionos but I was insulted by one operator telling me I must just pay and it's my own doings etc he was very insensitive. Further they transfered me to another whilst still harassing me with sms which they billed me for nonetheless I couldn't handle the abuse and I sold some assets to settle 9000 within a week then I battled getting my paid up letter. I then approached [Email Removed] and then this Caroline maluleka assisted me. I received my paid up letter and I was assured my debt is settled 21 September 2015. Then yesterday I received an email as a letter of demand for outstanding fees from Stupel and berman Inc for same account this time legal fees for Norton. I contacted Norton and they said it's a lie . I then contacted Caroline and then said it was an error on their behalf. I am so disgusted with the incompetency.-Sage