JM
Jacob M
1 reviews | Active since Oct 2020
23 Oct 2020, 17:08
Incompetency
It's been almost 4 weeks since my mom got ****med from an ATM at Brits Main Branch ,immediately after the card was swallowed by the ATM she called the hotline to block her card and 2 minutes after the call an amount of R2000 was withdrawn from Brits Mall ATM using her card ,since then no one has contacted her even though she reported the incident, we are talking about a single woman who is fully dependent on that amount
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Replies (2)
Standard Bank's replyOfficial
23 Oct 2020, 21:52Hello Jacob
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply23 Oct 2020, 21:52
Official
Hello Jacob
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
28 Oct 2020, 16:30Good day Jacob,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Standard Bank's reply28 Oct 2020, 16:30
Official
Good day Jacob,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre